Emergency Procedure

If you need to report an emergency to us such as injured or escaped livestock or damaged infrastructure please follow this procedure:

  1. Call the office on 01256 381190.
  2. If no one answers, wait for the answering message which will detail the name and mobile number of the member of staff who is currently on call.
  3. Phone the on-call member of staff who will then respond accordingly.

NOTES:

  • Please do not phone a member of staff directly unless you know they are on-call.

  • If you are unsure if a particular situation qualifies as an emergency then please phone the on-call member of staff anyway so that they can make the decision on how to proceed.

  • Most importantly of all – please do not report injuries or sick animals via the blog alone – always call the emergency on-call contact.


    Thank you!

    Thursday, 28 August 2025

    Thursday 28th August - Pony Update - No ponies on the Long Valley site

    Due to an unusually early and plentiful acorn crop this year, we've made the decision to temporarily relocate the ponies from the Long Valley reserve to a nearby site. Acorns are toxic to ponies, and since the girls have been actively seeking them out, this move is the safest option to protect their health.

    Thank you for your continued help in looking after the ponies. We'll keep you informed about when the ponies will be returning to Long Valley.

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    Thursday 28th August - Pony Update - No ponies on the Long Valley site

    Due to an unusually early and plentiful acorn crop this year, we've made the decision to temporarily relocate the ponies from the Long V...