Emergency Procedure

If you need to report an emergency to us such as injured or escaped livestock or damaged infrastructure please follow this procedure:

  1. Call the office on 01256 381190.
  2. If no one answers, wait for the answering message which will detail the name and mobile number of the member of staff who is currently on call.
  3. Phone the on-call member of staff who will then respond accordingly.

NOTES:

  • Please do not phone a member of staff directly unless you know they are on-call.

  • If you are unsure if a particular situation qualifies as an emergency then please phone the on-call member of staff anyway so that they can make the decision on how to proceed.

  • Most importantly of all – please do not report injuries or sick animals via the blog alone – always call the emergency on-call contact.


    Thank you!

    Monday, 31 March 2025

    Monday 31st March - All 7 seen

    The ponies were happily grazing in the sunshine near the pond at 14:00 this afternoon. They were all very friendly, taking turns to come over, say hello, and enjoy plenty of strokes. I received a lovely welcome, with lots of nuzzles and cuddles from the girls. They were all happy, relaxed, and looking really well. Since I had the day off and the weather was glorious, I decided to pay the ponies an extra visit.

    I took the opportunity to apply more healing cream to the patch of dry skin on the darkest bay pony's neck. It was looking better than on Friday and was less noticeable today, so hopefully it continues to heal. I also spotted Tilly had a small graze near the bottom of her neck, which was attracting a few flies. I cleaned the area and applied some healing cream, which seemed to keep the flies away.

    Although the bay pony's legs were looking much better today, I still applied healing cream to all four legs. She had just enjoyed a long neck rub and was super relaxed, so I thought I’d see how receptive she was. She was absolutely fine—even giving me gentle nuzzles as I applied the cream to her front legs.

    The other bay pony was also showing great improvement. There was more hair growth in the patch above her right eye—almost to the point that if you didn’t know about it, you probably wouldn’t notice it. The hair on her neck continues to grow and thicken. She was very friendly again today, happily allowing me to stroke her neck for extended periods.

    I said my goodbyes at 15:00, leaving the ponies happily grazing. Several had jumped the Gelvert Stream and were enjoying the fresh grass in the neighbouring pasture.

    The ponies were all good today.





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