Emergency Procedure

If you need to report an emergency to us such as injured or escaped livestock or damaged infrastructure please follow this procedure:

  1. Call the office on 01256 381190.
  2. If no one answers, wait for the answering message which will detail the name and mobile number of the member of staff who is currently on call.
  3. Phone the on-call member of staff who will then respond accordingly.

NOTES:

  • Please do not phone a member of staff directly unless you know they are on-call.

  • If you are unsure if a particular situation qualifies as an emergency then please phone the on-call member of staff anyway so that they can make the decision on how to proceed.

  • Most importantly of all – please do not report injuries or sick animals via the blog alone – always call the emergency on-call contact.


    Thank you!

    Sunday, 8 February 2026

    Sunday 8th February - All 8 seen - Tilly has a sore left eye

    Shortly before 15:30 this afternoon, the ponies were grazing among the gorse bushes on both sides of the path leading up Brock’s Hill. One by one, they emerged from the gorse and wandered down to greet me, enjoying plenty of strokes and rubs. The ponies were all dry, though their coats were matted from all the recent rain.

    I noticed that Tilly has a sore left eye, with the surrounding soft tissue appearing puffy both above and below it. The eye itself looks clean, with no cloudiness or discharge, but she was keeping it partially closed. It appears she may have bumped it or irritated it on something such as a branch or gorse. The owner has been made aware.

    The ponies alternated between grazing and returning for longer grooming sessions. They thoroughly enjoyed long neck and back rubs, especially after the loose gorse had been brushed from their coats and untangled from their manes and tails. Several offered cuddles and gentle nuzzles in return. They were all happy and relaxed.

    The girls continued to wander over to spend time with me, clearly enjoying the attention. I said my goodbyes just after 17:05, leaving them peacefully grazing.

    Except for Tilly's eye, the ponies were all good today.













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    3pm, Mon 9 Feb, all 8 on the side of Brock Hill, eating gorse

    All looking relaxed and very friendly,a couple came over to say hello and received a stroke