Emergency Procedure

If you need to report an emergency to us such as injured or escaped livestock or damaged infrastructure please follow this procedure:

  1. Call the office on 01256 381190.
  2. If no one answers, wait for the answering message which will detail the name and mobile number of the member of staff who is currently on call.
  3. Phone the on-call member of staff who will then respond accordingly.

NOTES:

  • Please do not phone a member of staff directly unless you know they are on-call.

  • If you are unsure if a particular situation qualifies as an emergency then please phone the on-call member of staff anyway so that they can make the decision on how to proceed.

  • Most importantly of all – please do not report injuries or sick animals via the blog alone – always call the emergency on-call contact.


    Thank you!

    Monday, 9 February 2026

    Monday 9th February - All 8 seen - The chestnut pony has a sore left eye.

    Despite the sun being out and it being the first dry day in a while, the ponies were gathered in the southwest corner at 12:40 this afternoon. Three were foraging for acorns among the fallen leaves at the woodland edge, one was browsing gorse, and the remaining four were resting among the trees. They were all very friendly, taking turns to come over to say hello and enjoy plenty of strokes and rubs. Everyone appeared happy and relaxed.

    I was pleased to see that Tilly’s eye was looking much improved today. However, the chestnut pony had a teary left eye with some white discharge from the corner. When I first noticed her, a leaf was caught in her forelock and partially covered her eye; once this was removed, the issue became more noticeable. She didn’t appear to be in any discomfort, but was understandably nervous about me getting too close or attempting to clean it. I have shared photos with the owner.

    The ponies continued to drift between foraging for acorns beneath the trees, browsing gorse in the surrounding bushes, and returning regularly for long neck and back rubs. I said my goodbyes at 13:30, leaving them peaceful and content in their surroundings.

    Aside from the chestnut pony’s eye, the ponies were all good today.










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    3pm, Mon 9 Feb, all 8 on the side of Brock Hill, eating gorse

    All looking relaxed and very friendly,a couple came over to say hello and received a stroke